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Our
Services
To enable Petline Direct to offer a complete and professional service to our customers, we employ only veterinary surgeons. All our vets are registered with the Royal College of Veterinary Surgeons (RCVS) and have a minimum of four years recent experience in general practice.
Depending on which veterinary services are best suited to your business, we can provide the following in isolation or as tailored packages.
We provide 24-hour veterinary telephone advice 7 days a week. Our telephone and IT systems are fully integrated giving us a call centre style system allowing the phones to be answered in the name of the business (if required) with caller telephone number recognition. The first time a client calls, their details and their pets' details are registered, and clinical notes are kept on all calls. Should a client call again, the callers details and previous notes are automatically brought up on the system. Monthly reports can be emailed to your company showing a summary of calls made to our service by your clients. Charges for this service can be either passed to your customers via a premium rate number, costs can be shared between the company and the customer or a freephone / local rate non-geographic number can be provided where the business pays.
We not only provide veterinary advice to the pet owning public, but also to pet related businesses where access to specialist advice is needed.
For some customers an e-mail 'Ask the vet' service is another useful way to provide veterinary advice to their customers. This can be used to the benefit of online retailers where our vets can direct pet owners to suitable products on their website, or it can be provided in conjunction with telephone advice. This service is particularly useful for questions that are not of an emergency nature or where a customer does not necessarily need or want to talk to a veterinary surgeon in person. The email service is either charged on a consultancy per hour basis or a per email basis with a set up fee, which varies depending on the response time required.
E-mail is a convenient way to seek veterinary advice and we can provide this to the pet owning public and to business. It is also about 10% cheaper for Petline Direct to provide e-mail advice over telephone advice.
For immediate e-mail advice, Petline Direct can provide a 'Live Help' service to pet owners. Similar to the e-mail 'Ask the vet' service but with live help the pet owner can see what queue position they are in how long they can expect to wait for a reply. Petline Direct's live help service operates in the same way as AOL's live help does. All of the communications are stored so that a complete record of conversations are kept. The IT systems required to provide this service are provided by us and can be access via a secure area of the Petline Direct website or as part of the customers website.
The telephone and e-mail service can be used in combination or individually to provide help for insurance companies to contain claims costs. Should a pet become ill, we ensure the pet is seen at the right time for its condition; immediately if necessary to prevent more complex problems (5.7% of calls), and delayed to either reduce out of hours charges where there is no suffering or negative effect on the pets health, or to allow home treatment to take effect.
Petline Direct's services can be made intrinsic to the claims process. Pet insurance companies could take the decision not to offer an open 'blank cheque' to vets when dealing with illness and injury, especially with lower priced insurance policies.
Our vets can act for insurance companies to try and manage claims and advise insurance companies on claims process strategies that would work with the veterinary profession, whilst ensuring the pets health does not suffer.
Petline Direct is currently working with Pet Supermarket providing their customers with prescription medications at Internet prices. A complete range of prescription and non-prescription medications can be provided. Insurance companies and similar businesses that deal with expensive ongoing claims for medications may find this particularly useful and can contact us to discuss how we can reduce the costs of pet medications for their customers. White labelled e-commerce and telephone sales lines can be provided.
Petline Direct offers a call screening service where calls first come through to our consultants and are screened to decide when or if a pet needs to be seen by the local vet. This can help save expensive out of hours costs to the pet owner whilst helping reduce disturbance from non emergency calls for the business. Clinical notes are kept and can be faxed or emailed to the business or local vet to ensure continuity of care for the patient when it needs to be seen.
Petline Direct has a team of experienced veterinary surgeons available to help
your business with specialist advice. This enables us to offer a range of consultancy
services charged on an hourly basis. Please contact us to discuss any specific
needs your business may have. For example;
- Pet articles for the media
As well as contributing articles to the consumer press, we can also provide
a vet for radio and television.
- Veterinary consultants for projects
You may be working on a veterinary or pet related project that requires a veterinary surgeon to help by offering professional advice to a proposal or to a working project on a part-time basis.
Should you be running a pet event and you require a veterinary surgeon to provide medical cover call us to discuss.
50% of households own a pet and in no other country are pets treated so much as members of the family. With such a broad interest in pets in the UK, Petline Direct can package up services to offer Gift Packs and also provide closed user group offers for businesses and employee benefits schemes.
Our services can also be added to affiliate partnerships, credit cards and AVA's. Our brand values of being professional, compassionate and caring may well complement your own brand. |
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